Alert Lifecycle Management

Sometimes – this is almost a dirty word in some companies.  It is applying an ITSM process around monitoring, to ensure alerts are real, actionable, assigned, accountable, and reportable.

In my travels, I see companies with an excellent process around this.  I also see companies with ZERO process. 

My colleague Nathan Gau has a 3-part series on this topic – check it out over here:

http://blogs.technet.com/b/nathangau/archive/2016/02/04/the-anatomy-of-a-good-scom-alert-management-process-part-1-why-is-alert-management-necessary.aspx